Visiting rules

EXAMPLE OF FILLINGThe museum is open during the hours listed on the website. Ticket sales and entry to the exhibition stop before the museum closes.
Entry to the exhibition requires a ticket bought at the box office or on the museum website. The ticket is valid for the date and time printed on it.
Entitlement to a reduced or free ticket must be confirmed by a document shown at the box office and at the entrance to the exhibition.
Children under 14 are admitted only when accompanied by an adult.
Outdoor clothing, large bags and backpacks must be left in the cloakroom.
By buying a ticket the Visitor confirms acceptance of these Rules.

EXAMPLE OF FILLING Amateur photography and filming is allowed in the museum without a tripod, additional props or lighting.
Professional photography and filming is carried out by arrangement with the museum administration and after payment according to the Price List.
Security staff and museum employees may visually inspect any photographic, video or other equipment brought in, as well as check for items capable of harming the life and health of visitors or the property of the museum. Should such a threat arise, the museum may refuse to provide the service without refunding its cost.

EXAMPLE OF FILLING Guided tours are conducted by museum staff and accredited guides.
Tours led by third parties on museum premises without prior arrangement with the administration are not permitted.
Tours for organised groups run by prior appointment; the price is set by the Price List.
Each group is accompanied by a responsible person who ensures that all members of the group observe these Rules.

EXAMPLE OF FILLING Receive information about the exhibition, opening hours and the cost of services.
View the exhibition independently or as part of a guided group.
Use the cloakroom and other museum services.
Ask museum staff for assistance and explanations.
Leave feedback and suggestions about the museum.

EXAMPLE OF FILLING Require Visitors to observe these Rules.
Check the entry ticket and any document confirming entitlement to a reduced fare.
Refuse admission to persons under the influence of alcohol or drugs, and to persons disturbing public order.
Stop serving a Visitor who breaches these Rules, without refunding the ticket price.
Temporarily restrict access to individual halls for technical reasons or because of events being held.

EXAMPLE OF FILLING Touch exhibits, display cases and barriers, cross restriction lines or climb onto rolling stock outside designated areas.
Bring in weapons, ammunition, explosive, flammable or toxic substances.
Smoke, including electronic cigarettes, or consume alcoholic drinks.
Bring animals, with the exception of guide dogs.
Eat or drink outside designated areas.
Ride scooters, roller skates, skateboards or other means of transport.
Make noise or otherwise disturb other visitors and museum staff.

EXAMPLE OF FILLING Observe these Rules, fire safety requirements and the instructions of museum staff.
Treat exhibits, equipment and museum property with care.
Keep the entry ticket until the end of the visit and present it on request.
Inform museum staff of any breaches or incidents noticed.
Compensate damage caused to museum property in the manner established by the legislation of the Russian Federation.

EXAMPLE OF FILLING An audio guide is rented out at the box office after payment according to the Price List.
To collect an audio guide you need to leave a deposit or an identity document.
The audio guide must be returned to the box office on the day of the visit, before the museum closes.
If the equipment is lost or damaged, the Visitor compensates its cost.

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